NTL has apologised to its UK customers affected by the limitations it has imposed on its broadband service, admitting that the information was poorly communicated.
Over the weekend the cable firm decided to restrict downloads on its fast net service to one gigabyte per day, the equivalent of around 200 music tracks.
Consumers were angry that the service - which was advertised as unlimited access to the net - had been changed.
NTL has since removed the term "unlimited" from the service and promises to be flexible in its enforcement of the new rules.
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